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How to resolve duplicate Anonymous Users

Issue My upgrade failed with the following error: failed upgrade process for module com.liferay.user.associated.data.web com.liferay.portal.kernel.upgrade.UpgradeException:...

When a web content is copied, only its title is changed for default language

legacy Troubleshooting

Issue When copying content, the suffix "(Copy)" is only added to the title in the default language. Shouldn't it also change in the rest of the languages? In our example, if the copied content becomes "prueba copia...

Service Builder Tool 1.0.478 gives "Unable to parse package path from..." Error in Windows

legacy Troubleshooting

Issue After cloning https://github.com/liferay/liferay-blade-samples.git, Windows OS users may run into the following error: Task :apps:service-builder:basic:basic-service:buildService FAILED Building Foo Unable to...

How to Query for Javascript Alerts in Web Content Articles across multiple sites

legacy How To

Issue How do I search for Javascript Alerts that are located in Web Content Articles across different Liferay sites? Environment Liferay 7.4 Resolution The overall approach towards querying the alerts is: Get a...

Liferay Artifact missing from Maven Repository

legacy Troubleshooting

Liferay Support does not recommend or endorse specific third-party products over others. The information provided about products not created by Liferay is for reference purposes only, and any implementation of these...

Error: "Name is null for locale" when trying to import a structure

legacy Troubleshooting

Issue Unable to import an structure with the following stack trace error: com.liferay.data.engine.rest.resource.exception.DataDefinitionValidationException$MustSetValidName: Name is null for locale catalán (España)...

If Guest user submits a Form with an uploaded file, the email sent about Form submission does not show the file

legacy Troubleshooting

Issue Add a Liferay Form with an Upload field Enable Guest upload for the field Enable email sending for Form submission Submit the Form as Guest Result: The email is sent, but instead of the content of the file...

Is it possible to remove the default domains *.lfr.cloud in Liferay PaaS?

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue In Liferay PaaS, is it possible to remove the default domains...

LCP Tool installation in a restricted environment

legacy Troubleshooting

Issue LCP tool does not get installed in a restricted environment as it needs to access internet and various sites to be installed and operated smoothly. Environment Liferay DXP 7.3+ Resolution Please whitelist...

Why aren't all article versions shown in the index?

legacy Troubleshooting

Issue After making a full re-index the index results are not according to the number of article version entries in the database. Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution 1.)...

Liferay deployment fails with Dynatrace errors in Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Deployment to Liferay fails with errors related to...

Unable to see Mapped Products table on the Product Detail page

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a site using Minium site template. 3. Create a Diagram product. 4. Upload an image for the diagram. 5. Add pins to the diagram(add a pin of type ‘Not...

Image tab is not displaying

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.3. 2. Navigate to Design > Fragments. Create a fragment with the following HTML: <div data-lfr-background-image-id="background-image1"> </div> 3. Create a content...

Maintaining Search with High-Availability: Concurrent and Sync Reindex Modes (BETA)

legacy

Highlights Reduce downtime, improve operational and resource utilization efficiency with the new Concurrent and Sync reindex execution modes providing high-availability in search capabilities while the operation is...

Improvements on API Builder

legacy How To

Context Currently, if any customer needs to create a custom API that works over custom Objects, they have two options: use the default API generated with the Object (one API for each...

Changes made to Questions widget configuration aren't reflected after being saved

legacy Troubleshooting

Issue Changes made to the field layouts in the Configuration page for the Questions widget are not being reflected on the page where the widget is deployed. This issue can be reproduced with the following steps. Start...

Unable to disable Commerce in Quarterly Releases

legacy How To

Issue Blacklisting the Commerce API and IMPL no longer disables Commerce as of the 2023.Q3 Quarterly Release. What is the new recommended way of disabling Commerce as of the quarterly releases? Environment Liferay...

Error when uploading document via WebDAV

legacy Troubleshooting

Issue When trying to upload a document with required fields by WebDAV, the following error is shown: "Error while copying file": There was an error copy the file into...

Downloading Backups via the CLI Tool

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We use CLI to download the database backup but the download is failed...

Clean previous deployments which are stuck in a "in progress" status

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue You have run several deployments in the same environment and...

The warning 'This field is reruired.' can't be displayed properly under the Select From List in a multistep form

legacy Troubleshooting

Issue The warning of the required field can't be displayed properly in a multistep form under the Select From List as below: Environment Liferay DXP 7.1 Resolution This was fixed by LPS-197367, please open a help center...

An Error is encountered when using Patching Tool 4.0.1 to install patches for Liferay 7.3.

legacy Troubleshooting

Issue An Error is encountered when using Patching Tool 4.0.1 to install patches for Liferay 7.3: Upon running: patching-tool.bat info: Problem while reading patch...

Default Display Page Template for WebContents

legacy Troubleshooting

Issue Within the webcontent edit screen, there is a component in the right sidebar that allow us to define a Display Page Template in order to configure which will be the page that will render the content when it is...

Cannot use an asset publisher with two different vocabularies

legacy

Issue In a "Content page", we use an asset publisher that displays all content. We add in this page two selectors of vocabularies for two different ones. When filtering with a category of the first vocabulary, the...

ADA Accessibility - Newly opened dialog box is not accessible using the tab key

legacy Troubleshooting

Issue Expected Result: Focus should move to the newly displayed content when navigating using the tab key. Actual Result: I expect focus to move to newly displayed content when I press the TAB key, like the...

Error with custom workflow when deleting/deactivating users

legacy

Issue We would like to know what happens when a user who has open workflow tasks is deactivated or deleted. We have seen that deleting or deactivating gives us an error for a open task that has a custom flow made by...

Successful publications with JSON error messages

legacy Troubleshooting

Issue After configuring a local or remote Staging environment, creating a page in the staging site, adding a Web Content Display widget to the page, creating a new Publish Process (select the previously create page,...

Web Content articles are not showing up when being searched or in Asset Publishers

legacy Troubleshooting

Issue Web Content articles are not showing up when searching for them through the portal's search bar or when they should be displayed in Asset Publishers. This happens even though the Web Content articles...

XSS and Web Content editing

legacy Troubleshooting

Issue Web Content Editing If a script is added to the content field and published, the script is executed when the article is displayed. Accessing the page triggers an alert each time. Allowing such content could...

Navigation bar gets out of sight when adding too many lines to a Web Content article

legacy Troubleshooting

Issue When editing a WC article, either from the Web Content Menu or from a Web Content Display widget, and adding too many lines, the WC article box scrolls down and thus the navigation bar which you can...

Web page redirection after session expiration

legacy How To

Issue I have two separate sites in my Liferay DXP environment, and I want to understand how to configure web page redirection after a user's session expires. Environment Liferay DXP 7.1 Resolution If you...

Web Content still being accessed from an unconfigured Friendly URL

legacy Troubleshooting

Issue When using Display Page Templates to display web content on the Portal, my web content is being accessed by more than one URL. Why when configuring a friendly URL to access my web content through the Display Page...

Unable to request creation of a workspace in Analytics Cloud

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I'm accessing the Customer Portal but I don't see the ''Finish...

Why segments are displayed in the Global scope and how to sync them to the Site scope?

legacy

Issue Currently, new segments are imported into the Global scope and not the Site scope when the segment is created in Analytics Cloud and imported into Liferay. How can segments be imported into the site scope?...

Where is the password reset email set up and in what priority order?

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....

ADA Accessibility - SR doesn't announce message that comes after selecting rows in the table on sites page.

legacy Troubleshooting

Issue Expected Results: Screen Reader should announce message which comes after selecting rows in table. Screen Reader should announce, "1 of 3 selected' after selecting checkbox in the table. Actual Results:...

I am redirected to the home guest page after login with SAML

legacy Troubleshooting

Issue After logging in with SAML, I am redirected to the Home Page of a non-logged-in user. I am redirected back to the Portal login screen after login with SAML Environment Portal 6.2 DXP 7.0+ Resolution This can be...

Backport localize fragment configs feature from 7.4 to 7.3

legacy How To

Issue We want to check if the following feature specifically for image can be backported to 7.3:...

Publication Date of a WebContent to be "Publish to Live" directly

legacy How To

Issue We published a WebContent directly live via Content & Data -> Web Content -> Specific WebContent -> Burger Menu -> Publish to Live When publishing a WebContent like this, there is no entry in "Publishing ->...

ADA Accessibility - Links present on table do not have any distinguishing features which would make them look like a link

legacy Troubleshooting

Issue Expected Result: I expect links to look different than normal non-link text. Ex. -links should be blue in color with an underline so that users will know the link is available. Actual Result: Links...

Parameterization of an incremental backup in Cloud Services

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I would like to know if it is possible to enable an incremental...

Error 400 in Okta when login using SSO with Liferay PaaS Console

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We integrated the Liferay PaaS console with our IDP...

ADA Accessibility: Screen Reader doesn't announce current selected page when focus is on selected page number

legacy Troubleshooting

Issue Expected Result: SR announces "current page" along with the page number when focus is on the current page number. Actual Result: SR announces,"Page 2 Link" Steps to Reproduce: Tools: JAWS 1. Open the HR...

Collection display page url not getting mapped properly

legacy How To

Issue We have a collection page with web content cards and want to link those cards to the display page URL. Environment DXP 7.4 Resolution By default, a Web Content's Display Page selector is set to "Default", but a...

Category Translations - Export/Import with LAR

legacy

Issue We have thousands of categories and we have added translations into the category in one environment. We want to export all the translations related changes through LAR Export Feature and import it into other...

Character limit for "Tag" field

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....

Scaling down an Elasticsearch cluster

legacy How To

Issue You might face a scenario where you need to scale down your current Elasticsearch cluster to a fewer node setup Environment Liferay DXP 7.0+ Elasticsearch Resolution Preparations Before scaling down Back up...

Problems with marketplace Sync Connector deployment on 7.3

legacy Troubleshooting

Issue I have installed the Sync Connector from marketplace on my 7.3 instance, but it doesn't seem to work in the startupp errors I see a part like this: 2023-05-31 12:18:15.064 ERROR [Framework Event Dispatcher: Equinox...

Address already in use

legacy Troubleshooting

Issue You might encounter an error during portal startup or during starting an upgrade process where you see the following logs: ERROR [Start Level: Equinox Container:...

Cart checkout: cannot return back to billing address step

legacy Troubleshooting

Issue When unchecking "use shipping address as billing address", and then providing the same address for shipping and billing, end user cannot go back and change the billing address to something else, because that step...

Does Liferay DXP validate Session Identifiers?

legacy

Issue Does Liferay DXP validate Session Identifiers? And yes, Liferay does validate Session Identifiers! Environment Liferay DXP Resolution As for the session configuration in the portal we have the...

Export data from Analytics Cloud as Excel sheets or CSV files

legacy

Issue I would like to export data from Analytics Cloud as Excel sheets or CSV files. Is this possible? Environment Analytics Cloud Liferay DXP 7.4 Resolution Analytics data can be fetched and exported using...

How to add custom Meta tags to specific page

legacy Troubleshooting

Issue We added the following meta tags via the page settings, but that generated html code is encoded and it is not working: <meta content="<html lang="fi"/> <meta name="sdg-tag"...

Unable to reference existing image when creating a Product via headless API

legacy

Issue I would like to create a product via headless API that uses an existing image from the Document Library. Environment Commerce Resolution Currently, it isn't possible to reference existing images when...

When does a new version in JournalArticleLocalService.updateArticle is created?

legacy

Issue New version of a web content can be created when calling JournalArticleLocalService.updateArticle Environment Liferay DXP Resolution A new version is created when the latest article version is in one of the...

Images lost during staging publication

legacy Troubleshooting

Issue Customer reports images are gone after they published content It could be images or files from the Document Library Environment Liferay DXP 7.2 Resolution If the publication took a lot of time it is...

Commerce products do not appear for Guests in default Search Results widget

legacy How To

Issue Create a Minium Site Add Guest view permission for Catalog Page Add a new Content Page (or Widget Page) Place the following widgets on the new page: Search Bar, Search Results (the one available from Search...

ADA Accessibility - Text appears to be Heading 1 but not announced by screenreader as Heading 1

legacy Troubleshooting

Issue Expected Result: All text which are visually appearing as text is recognized as text by the screen reader. Actual Result: There is text content visually appearing as heading but not recognized as heading by...

Integrating Liferay PaaS with OpenOffice/LibreOffice

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes, it is necessary to generate previews for...

Hide asset title in Asset Publisher's details view

legacy How To

Issue Configure an Asset Publisher in a page using a display template different than the 'Full Content' one. Click on any asset: it shows its details, including the asset's title. Environment Liferay DXP...