Capability

Personalization

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Liferay provides powerful out-of-the-box features for building and delivering personalized experiences to users. Personalization features empower you to deliver novel site experiences that differ based on defined user segments, design and execute A/B Tests, and more.

Feature
Deployment Approach
Error during file indexing: ClassNotFoundException: org.bouncycastle.asn1.ASN1Encodable
legacy Troubleshooting
Issue When indexing files, the process fails (terminates abruptly) and the following information is printed in the logs: org.bouncycastle.asn1.ASN1Encodable cannot be found by...
How to change the . (dot) characters to hyphens (-) in Web Content article friendly URLs?
legacy How To
Issue We have several Web Content articles where the friendly URL contains some dots and we would like to have hyphens instead. Changing them manually is not only hard but we would also like to implement a workflow to...
globalThis.process?.argv object contains an array set
legacy How To
Issue The globalThis.process?.argv object contains an array set in DXP 7.3, but in the latest release 2024.Q2.6, this is null or undefined.  Environment Liferay DXP [all versions] Resolution In this scenario,...
Group Memberships are being removed after signing in via SAML after upgrading to 2024.Q2 from 2023.Q4
legacy Troubleshooting
Issue We have observed that some users's existing group memberships are missing after they login via SAML(Okta). Environment Quarterly Release 2024.Q2 Resolution This is due to the change reported in these articles:...
The account email address is set to null
legacy Troubleshooting
Issue When updating a custom field at the account entry, the account email address is set to null Steps to reproduce: Create a new Account, “Account”. Attach an e-mail address “abc@liferay.com” to the account entry...
The PageId changes each time the page is edited causing the category filter value to change each time.
legacy
Issue We are building a page which displays a Collection of “How to” Web Contents using a variety of Categories. As an alternative to using the Collection Filter to display the content of one category, we would like to...
When using 3G, "Related Asset" is not selected immediately
legacy
Issue There has been an observed delay when trying to select a "Related Asset" within "Web Content" when using 3G internet speed. Instead of the "Related Asset" being selected immediately, there's a delay and other...
Native OS memory, allocated to JVM threads, does not get released completely
legacy Troubleshooting
Issue The memory used by the Liferay Docker container slowly, but steadily increases, until either the pod goes out-of-memory, or the pod alerts trigger a kill of the pod. Environment Liferay Quarterly releases...
Is it expected for fragments using the getContent() selector to display non-alphanumeric characters from HTML, or XML, for Journal Article content?
legacy
Issue When creating a Fragment with an itemSelector field configured to select a Journal Article, the displayed content includes unexpected characters, such as "]]>" at the end. This issue does not occur when the...
Accessibility issues with the Underline button in CKEditor
legacy
Issue When using CKEditor, there is an underline button available. If you use it, the text will be inserted within u elements. This fact causes some HTML validators to report an accessibility issue based on WCAG SC...
Custom Themes are no longer shown as Site Templates in DXP 7.4
legacy
Issue In Liferay DXP 7.3, custom themes were seen under Site Templates Pop Up (Control Panel > Site > Choosing the template). However, in Liferay DXP 7.4, custom themes do not come under Site Templates, and...
Language Keys are processed as Literal Text in custom MVC Portlets
legacy Troubleshooting
Issue When creating a MVC Portlet that leverages language keys, language key output is presenting as the literal text, rather than the key value For example:  Language key in view.jsp: <b><liferay-ui:message...
Document and Media Storage Breakdown on cloud shell
legacy Troubleshooting
Issue There is an issue with the breakdown of document_library storage. In certain cases, document media occupies a larger amount of space, causing the cloud shell to become unresponsive and consume excessive CPU...
Vulnerability: Robots.txt file must not be accessed and should be blocked
legacy Troubleshooting
Issue Encountered a vulnerability issue with the robots.txt file and the vulnerability test suggests preventing the robots.txt file from being accessed. Environment Liferay DXP 7.3 Liferay DXP 7.4...
Content Pages and Fragments are not getting indexed after Saving
legacy Troubleshooting
Issue We are using Remote Elasticsearch, and noticed that it does not index content page or fragment on save Once we add or update a HTML fragment on a content page, the page will not be returned, when searching...
Repeatable Form Fields take more than One-Click to Repeat
legacy
Issue When adding repeatable fields in a form, the form fields take more than one click to repeat   Environment Liferay 2024.Q1 Resolution This behavior is intended and introduced as a result of LPD-1720 When rapidly...
Check plan MALUs (Monthly Active Logged in Users) in Liferay SaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue A client of Liferay SaaS needs to check the metrics for MALUs...
Builds fail due to org.jenkinsci.plugins.github_branch_source.ApiRateLimitChecker$RateLimitCheckerAdapter checkRateLimit
legacy Troubleshooting
Issue Jenkins is failing while creating the DXP cloud build and the following errors are observed: ERROR: org.jenkinsci.plugins.github_branch_source.ApiRateLimitChecker$RateLimitCheckerAdapter...
Error "Portlet is temporarily unavailable" appears for Category Facet widget
legacy Troubleshooting
Issue When an invalid ID is passed as the value of the category field in the URL, all the widget shows the error "Portlet is temporarily unavailable". As a result, all the widgets should show the message "No...
Calling UserImporter in com.liferay.portal.security.exportimport.api throws unsatisfied references error.
legacy Troubleshooting
Issue On 7.3 we are using this class to Import users from a SamlProvider: com.liferay.portal.security.exportimport.UserImporter.importUser(long companyId, String emailAddress, String screenName) We call the service by...
Not able to paste image directly into the CKEditor (Web content)
legacy Troubleshooting
Issue Not able to directly paste the image in CKEditor (Webcontent). Steps to Reproduce: 1. Start Liferay Quarterly Release 2023.q4.4. 2. Navigate to Product Menu > Web Content > Click 'New Button' and then...
Facing UI error in the AI creator when adding the API key
legacy Troubleshooting
Issue AI creator is not working; it is showing the UI error when adding the API key to the Liferay instance. Steps to reproduce: 1. Start the server. 2. Navigate to the Global Menu → Control Panel tab → Instance...
GitHub Token Leak Exposure
legacy
Issue GitHub Personal Access Token has been leaked in a public Docker container hosted on Docker Hub. Some of the malicious packages like testbrojct2, proxyfullscraper, proxyalhttp and proxyfullscrapers work...
Additional user who can read the log file for the build in Jenkins (PaaS)
legacy
Issue An additional user in Jenkins is required (other than the default one with user ID 'customer') who can read the log file for the build. Environment Liferay DXP 7.4 Resolution The CI service (Jenkins)...
How to run Gradle Build for offline Environment?
legacy How To
Issue How to build the Gradle workspace offline? Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution The below points cannot be consider official solutions. Please take these as simple suggestions that...
Dump of a Single Table from Liferay Database in PaaS
legacy
Issue How we can take the dump from the Liferay database of a particular table? Environment Liferay DXP 7.4 Resolution The Liferay DXP Cloud product doesn't offer such a possibility to take the dump of a...
Is it possible to search web content using wildcards or a 'contains' clause?
legacy Troubleshooting
Issue Entering keywords in the search bar can only search for the Web Content at the beginning of the keyword. For example, if there’s a web content named “Text_name”, the users can find the web content typing “text”...
SSL errors when configuring a private repository in Liferay PaaS
legacy Troubleshooting
Issue You are using a private repository and while trying to configure it for the CI service you notice the webhook is not automatically created Also the following logs are shown in the INFRA environment Aug 13...
ElasticsearchStatusException: Action/metadata line [1] contains an unknown parameter [_type]
legacy Troubleshooting
Issue When upgrading our Cloud Stack, we have found a problem with the Search Service. The following error is shown in the logs: Caused by: java.lang.RuntimeException: ElasticsearchStatusException[Elasticsearch...
Form View in Workflow
legacy
Issue When an admin receives the multi-step form created by Objects to review, the form data is visible on a single page instead of page by page. Steps to reproduce: 1. Create a multistep form with the help of...
No Documents are returned when using a Filter through Headless API
legacy Troubleshooting
Issue I am able to retrieve documents using the Headless API successfully if no Filters are specified. However, when using a Filter, no results are returned. This might happen when working with endpoints like...
Listing URL-s from Sitemap.xml
legacy How To
Issue Does Liferay have any tools or scripts which will allow us to get a list of all the URLs which are included in the full site map? Additional Information Change the Sitemap format in Liferay DXP: By default, the...
How to choose a default layout template
legacy How To
Issue We wonder if it is possible to configure a default layout to be chosen when a new widget  page is being created. Normally we do not use OOTB Liferay layouts, using our own developments instead (the red ones)....
HTTP Strict-Transport-Security Header in Liferay
legacy
Issue Is HTTP Strict-Transport-Security Header enabled in Liferay? Environment Liferay DXP 7.4 Resolution Liferay enables HTTP security headers such as 'http.header.secure.x.content.type.options',...
Accessing Sitemap of a Child Site
legacy
Issue Is the sitemap of a child site separate from the parent site? How to access the sitemap of the child site? Environment Liferay DXP 7.4 Resolution A child site is similar to a parent site, they help to...
module java.base does not "opens java.lang" error in buildService using Java 21
legacy Troubleshooting
Issue The following exception is thrown when trying to build a service with Service Builder: Failed to initialize ClearThreadLocalUtil java.lang.ExceptionInInitializerError at...
DefaultValue in structures with repeatable fields are incorrect
legacy Troubleshooting
Issue Default values in structure with repeatable field don't work as expected. After creating an exporting a structure with a repeatable field, the default value is empty, despite being defined in the...
Remove the Site Name and Portal Name from the Browser Title
legacy Troubleshooting
Issue While hovering the mouse on a browser tab of any page, it displays the "Page Name - Site Name - Portal Name". How to remove the Portal Name part from it? Environment Liferay DXP 7.4 Resolution Create the...
HTTP Security Headers Missing on 404 pages
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While adding the below security headers in nginx.conf file...
How to resolve "At most 15 SSL certificate(s)...can be specified" errors when adding many custom SSL certificates in Liferay Cloud
legacy Troubleshooting
Issue When attempting to add a new custom SSL certificate to our load balancer, the certificate is not updating even though we see on this Custom Domains page that we can add 50 custom domains In the logs, we see...