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Resource Type
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Feature
DB2 SQL Errors during the database creation
legacy Troubleshooting
Issue There are DB2 SQL errors during the database creation in the server startup, causing messages in the log like the following:  2019-09-19 07:38:30.286 ERROR [main][ReleaseManagerOSGiCommands:93] bundle...
Access denied error message is thrown in the browser with XML format of the rest API
legacy Troubleshooting
Issue After passing the authorization in the HTTP header and while hitting the URL http://localhost:8080/o/greetings/morning, the web service responds to the request with the below error message [XML format] in the...
Portal has upgraded successfully and NullPointerException is thrown with the server startup
legacy Troubleshooting
Issue Successfully upgraded the Liferay portal from 6.2EE to DXP 7.1 GA but the server is not started and thrown the NPE Null pointer Exception: 2019-09-13 01:11:59.750 ERROR [http-nio-8080-exec-1][MainServlet:1225]...
Errors in the log file of the type "Redirect URL is not allowed" and seemingly unrelated symptoms
legacy Troubleshooting
Issue There are traces in the log of this type: 2019-08-27 08:46:42.641 WARN  [http-nio-8080-exec-4][PortalImpl:1003] Redirect URL .... is not allowed Additionally, some other issues appear at the same time: Some buttons...
EXT Plugin not deploying
legacy Troubleshooting
Issue EXT Plugin not deploying correctly through the methods presented in the documentation: Deploying an Ext Plugin Environment Liferay DXP 7.1 Resolution Deploy the EXT Plugin to marketplace/override folder...
LCS Activation Page redirect
legacy Troubleshooting
Issue The portal redirects automatically to the LCS Activation Page even with activation tokens deployed. Environment Liferay DXP 7.0+ Resolution  Regenerate the LCS tokens, but with "Liferay Instance Activation"...
Calendar Event invitation mail is sent to the user before the approval of event
legacy Troubleshooting
Issue If the workflow is applied for the Calendar Event, the user who is invited to that particular event gets an email invitation even before the approver approves the event. Environment Liferay DXP 7.0...
Retrieving custom cache entity fails with error
legacy Troubleshooting
Issue The custom cache entity we introduced to Liferay is inaccessible. We configured our custom cache in override-liferay-multi-vm-clustered.xml. When trying to access the custom cache entity from scripting console...
Tomcat trimSpaces feature breaks Liferay styling and functionalities
legacy Troubleshooting
Issue When setting trimSpaces in tomcat-9.0.6/conf/web.xml: <init-param> <param-name>trimSpaces</param-name> <param-value>true</param-value> </init-param> some functionalities on the Liferay User Interface...
How to remove unnecessary parts from the URL / shorten URL / make URL friendlier
legacy How To
Issue We would like to remove the web/guest part of the URL, to shorten it e.g. http://www.example.com/web/guest/home-> http://www.example.com/home  Environment Liferay Portal 6.2 Liferay DXP 7.0-7.4...
External images inside OpenOffice/LibreOffice document are not resolved when converted to PDF
legacy Troubleshooting
Issue Upload to Document Library a new OpenOffice document with external link to image. Export the document to PDF. The document is converted to PDF but the image is blank. Environment Liferay DXP 7.0, 7.1,...
Audience Targeting is deployed but unavailable
legacy Troubleshooting
Issue After deploying and restarting, Audience Targeting is not available in site's Configuration > Audience Targeting. Tables corresponding to Audience Targeting are not created. Environment Liferay DXP 7.0, 7.1...
How can I execute a bulk update of the time zone of all users?
legacy How To
Issue After installing Liferay and creating all users, customer has realized that Liferay instance and all users are configured with the default timezone (UTC) but it should be updated to a correct one (ie: Europe/Paris)...
DXP 7.2 Upgrade Reference Guide
legacy
An upgrade to Liferay DXP 7.2 gives you access to the latest Liferay technology, complete with all of the newest features, and the assurance of continued support for your Liferay environment. Our Subscription Services Team...
How to get the total number of documents once migrated from File System to DB Store?
legacy How To
Issue If the data is moved from the File System to DB Store, then how to get the number of documents from the portal. Environment Liferay DXP 7.0 Resolution When DB Store is used as a repository, the files...
Page not found (404) redirects to the 'default' (Guest) web site
legacy How To
Issue When an incorrect URL is hit on the portal, the "The requested resource could not be found" error or Page not found error redirects to the default site and not to that particular site. Environment...
Control Panel App Manager not showing
legacy Troubleshooting
Issue The App Manager section in the control panel is missing. Environment Liferay DXP 7.1, 7.2 Resolution Try this list of steps: Stop the application server. Delete the contents of the...
Setting different landing pages on different cluster nodes upon session timeout
legacy How To
Issue The users have to be redirected to different pages - depending on the nodes -, when the sessions expire. A possible use case: One of the Application Servers is an admin server, thus the admins need to...
How can I disable Liferay's xml log file?
legacy Troubleshooting
Issue In {Liferay_Home}/log folder, we can see two different files as below:      liferay.2019-08-25.log      liferay.2019-08-25.xml We only want "liferay.2019-08-25.log" file and need to disable "xml" file. Environment...
How to resolve AnnotationExceptions encountered during startup when updating 7.0 to de-67+ while using WebSphere
legacy Troubleshooting
Issue Using WebSphere FP 11 as our application server, we are unable to start up a 7.0 deployment after patching to de-67, and are receiving an AnnotationException in the log, as follows: Annotation processing failed...
Guest User can download the attachment from Knowledge Base
legacy Troubleshooting
Issue The guest user can download the attachments present in the Knowledge Base Article  1. Create a Knowledge Base Article add an attachment to that article.  2. Now remove all the guest permission from that article....
After upgrading to Liferay 7.1+, guest users cannot see some web contents
legacy Troubleshooting
Issue After upgrading to Liferay DXP 7.1+, guests users cannot see some web contents. This is also reproduced for users that aren't members of one site. They cannot see web contents that belong to that site. Environment...
After upgrading to JDK 11, Tomcat can not be started due to "NoClassDefFoundError: javax/xml/bind/DatatypeConverter"
legacy Troubleshooting
Issue After upgrading to JDK 11, Tomcat can not be started due to "NoClassDefFoundError: javax/xml/bind/DatatypeConverter" 28-Aug-2019 05:40:11.346 SEVERE [main] org.apache.catalina.core.StandardContext.listenerStart...
"Too Many Open Files" error in log
legacy Troubleshooting
Issue "Too Many Open Files" error is reported in the log. For example: 2019-05-06 09:41:20,142 SEVERE [org.apache.tomcat.util.net.NioEndpoint] Socket accept failed java.io.IOException: Too many open files at...
How to programmatically undeploy a module in DXP 7.1?
legacy How To
Issue I want to undeploy a module from my code, usig API I tried using DeployManagerUtil.undeploy(context), but nothing happens Environment Liferay DXP 7.1 Resolution If you are trying to undeploy a module by its context...
Child pages not displayed in Navigation Menu after upgrading to Liferay 7.2
legacy Troubleshooting
Issue After upgrading the portal to Liferay DXP 7.2, the child pages which were present in Liferay Portal 6.2 go missing from the Navigation menu in DXP 7.2. But, the child pages are present in Site Builder....
Tips for minor updates in the infrastructure (application server, database server, ...)
legacy
Issue Sometimes, there is the need to update the infrastructure (application server, database server, elasticsearch server, etc.), to benefit from security fixes, performance improvements or others. Minor...
Liferay DXP and S3 security
legacy
Issue Does Liferay support server-side encryption on Amazon S3? Is Liferay calling S3 over HTTPS only? Will Liferay work on a restricted S3 bucket without public access? Environment Liferay 7.0 DXP Liferay 7.1...
Service Packs and Fix Packs Overview
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
JGroups IllegalArgumentException After Installing Fix Pack 1 on Liferay DXP 7.2
legacy Troubleshooting
Issue After installing fix pack dxp-1-7210 with cluster.link.enabled=true the following exception is generated: Caused by: java.lang.IllegalArgumentException: JGRP000001: configuration error: the following properties...
How to restrict the JSON web services API page
legacy
Issue JSON web services API page is being exposed through the URL http://[address]:[port]/api/jsonws. Environment Liferay Portal 6.2 Resolution Liferay Portal 6.2 doesn't have any out of the box option to...
Action Button on pages are not working as expected
legacy Troubleshooting
Issue While clicking the action button of the Public Pages the menu appears and then disappears. Environment Liferay DXP 7.1 Resolution The observed behavior is a known issue and is fixed in liferay-fix-pack-dxp-10 and...
Nested Applications portlet causes com.liferay.portal.kernel.servlet.NonSerializableObjectHandler on Weblogic
legacy Troubleshooting
Issue When adding the Nested Applications to a page, the logs show the error com.liferay.portal.kernel.servlet.NonSerializableObjectHandler You can't add portlets to the Nested Applications Environment...
How Liferay portal upgrades the content?
legacy How To
Issue The portlet id('s) which has included in the content of the web content portlet is not getting updated after upgrading the portal. Environment Liferay portal 6.2EE Liferay DXP 7.0 Resolution How Liferay works?...
Change root context to custom context
legacy How To
Issue How to change the portal context from ROOT to something else? Can I append "xxx" to all the portal URL? Environment Liferay DXP 7.4 Liferay DXP 7.3 Liferay DXP 7.2 Liferay DXP 7.1 Liferay Portal 6.2 JBoss EAP 7.1 /...
No page can be displayed due to "Unsupported template" errors
legacy Troubleshooting
Issue DXP may not be able to display any portal pages due to HTTP 500 status as well as showing this error on the interface: An unexpected system error occurred. Unsupported template manager ftl and this one in...
How to know which of the nodes is being displayed
legacy How To
Issue On a cluster environment, sometimes its helpful to know in which of the nodes you are. This could be useful to check the load balanced or cluster replication issues. Environment Portal 6.2 DXP 7.0 DXP 7.1 DXP...
How to resolve deployment issues following the installation of Fix Pack DXP-12 for Liferay DXP 7.1
legacy Troubleshooting
Issue Please bear in mind that special considerations should be taken after applying the Fix Pack 12 (DXP-12). After the installation of DXP-12, it has been reported that deployment errors related to several core...
Work folder under Liferay Home
legacy
Issue After upgrading to Liferay DXP we noticed that a work folder is created in {Liferay_Home}, in addition to {Tomcat_Home}/work directory. Is this the normal behaviour? Environment Liferay DXP 7.0 Liferay...
Restarting JBoss node hangs at JGroups.connect() when using multicast
legacy Troubleshooting
Issue If I have a multinode cluster using multicast replication, and I set  multicast.group.address["cluster-link-udp"] Restarting a node sometimes hangs when initializing JGroups channels. Environment Liferay...