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How can I enable reCAPTCHA in my Liferay SaaS environment
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue In my Liferay SaaS environment I cannot see the option to...
Security Issue Concerning Google Guava Versions 1.0 to 32
legacy How To
Issue There is a present vulnerability with Google Guava that affects the versions from 1.0 to 31.1. Liferay is currently bundled with Guava. It has been reported that...
Unable to use Utility Pages in my Liferay SaaS environment
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Are there any restrictions on the use of utility pages in LXC...
Production deployment fails
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Deployment of Liferay service has failed, and the...
Exceeded Quota Limit - Desired service spec cpu exceeded the max limit for provided plan on Liferay SaaS EXT environment
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While deploying a client extension to an Liferay SaaS EXT...
"Invalid host name" warning message found in logs
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While checking the logs of the Liferay service you can...
Modify columns in board Documents and Media
legacy How To
Issue The user wants to modify the columns that appear in the documents and media table Environment DXP 7.4 Resolution There is a property that it was created to modify the columns that the user could see on...
'compileOnly' is not allowed as it is defined as 'canBeResolved=false'
legacy Troubleshooting
Issue Some build actions fails upgrading the workspace from gradle 6 to 7  eg: $ blade gw eclipse * What went wrong: Execution failed for task ':modules:xxxxxxxxxxxxx:eclipseClasspath'. > Resolving dependency...
"Uncaught (in promise) ReferenceError: global is not defined" or "Error: Load timeout for modules" errors reported in the front end.
legacy Troubleshooting
Issue There are "Uncaught (in promise) ReferenceError: global is not defined" or "Error: Load timeout for modules" errors reported in the browser console and cause some abnormal behavior like some buttons disappearing,...
Checking for vulnerability to CVE-2022-42889
legacy Troubleshooting
Issue Is our Liferay instance vulnerable to CVE-2022-42889?  Environment DXP 7.4, DXP 7.3, DXP 7.2, DXP 7.1, DXP 7.0  Resolution Look for commons-text in ${liferay.home}/license/versions.html, if you do not find it, you...
ADA Accessibility - in User Roles the "Remove" button is missing an accessible label
legacy Troubleshooting
Issue Expected Result: I expect the "Remove" button to have an accessible label, such as "Remove Role for [user name]"   Actual Result: "Remove" button is announced simply as "Unlabeled zero button" Steps to...
How to test for vulnerabilitity to CVE-2020-7961
legacy How To
Issue We would like to determine if we are vulnerable to CVE-2020-7961. Environment DXP 7.3, DXP 7.2,  DXP 7.1, DXP 7.0 Resolution The steps to test for vulnerability to CVE-2020-7961 are as follows:   1. Start your...
Search engine shows a different hostname in the title than the one that is in use when using Virtual Instances
legacy Troubleshooting
Issue In the event that the Liferay DXP site is in a virtual instance, and is indexed by a Search Engine, the hostname appears to be incorrectly set in the resulting title Environment Liferay DXP 7.4 using virtual...
Unable to save Site Virtual Host - ERROR Duplicate entry for key 'IX_76A64FBE'.
legacy Troubleshooting
Issue When attempting to add a new Virtual Host in the Site Configurations, it is not possible to save the changes, and an error message appears in the portal's UI: "Error: Your request failed to complete." In...
Bandwidth of Liferay PaaS environments
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue It is required to know the bandwidth of Liferay PaaS...
Clear Analytics Cloud configurations
legacy Troubleshooting
Issue I would like to clone my environment, but an Analytics Cloud token can only be used by one DXP instance at a time. How do I remove the token from my cloned environment to keep it from disconnecting my...
ADA Accessibility - Screen Reader is announcing "Go To" at the end of Heading Level announcement
legacy Troubleshooting
Issue Expected Result: I expect the Screen Reader to only announce relevant information to avoid confusion   Actual Result: The SR is announcing the Heading Level 1 link on the Home page as as: "[Heading Name]...
ADA Accessibility - When editing the home page the Main Menu items are not accessible using mouse
legacy Troubleshooting
Issue Expected Result: The interactive options when editing a page should be accessible using the keyboard Tab key as well as via mouse   Actual Result: When editing the home page the main menu options are not...
Errors starting with Elasticsearch 8
legacy Troubleshooting
Issue After upgrade to version 7.4 U91 and also having elasticsearch configured with version 8.7.0, we notice a consistent error every time the servers starts: [IndexConfigurationDynamicUpdatesExecutorImpl:52] Unable...
CVE-2020-28885 and CVE-2020-28884
legacy
Issue We would like to know about Liferay's vulnerability to CVE-2020-28885 and CVE-2020-28884. The CVE's claim that it is a vulnerability for an Administrator User to be able to inject commands through the Gogo Shell...
Exporting Data through Analytics Cloud API does not return valid JSON
legacy
Issue Export data based on Requesting a Data Export It will download a zip file for you with a JSON file Open the JSON file with a text editor Result: The data format is not valid JSON.   Environment Liferay DXP 7.0+...
How to check multibyte MySQL table data with Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Please be aware that the page you are viewing has been...
Users assigned tasks in the workflow can continue to approve or reject them even after their roles are removed.
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....
404 VIEW Permission Error occurs for Account Members API despite "View Users" Permission on the Account
legacy Troubleshooting
Issue A 404 error code with status “NOT_FOUND” response is generated after making an API call to the "getAccountUserAccountsByExternalReferenceCodePage" endpoint. This occurs even if the caller has the “View Users” permission...
Guest unable to add entries to object longtext field
legacy Troubleshooting
Issue Guest is uanble to add entries to a form containers. Steps to reproduce: Create an object with a custom field(say TestField) of type Long Text. Edit the custom field and add a limit of 500 and save this...
Site navigation menu can't be edited
legacy Troubleshooting
Issue We noticed that our site navigation menu is not editable anymore and it throws an error message and an exception in the logs when we open it: <Menu> is temporarily unavailable....
To be able to generate a URL of a Publication so that a reviewer can see a publication without logging in
legacy
Issue Require a feature that allows to send a link to those who are not registered users on the platform in order for them to view a publication. Environment Liferay DXP [all versions] Resolution This requirement...
cart total rule in discount portlet
legacy Troubleshooting
Issue While publishing the Discount it's not showing as the cart total minimum account is required to fill. Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Discounts > Pricing > Commerce. 3. Click on...
Losing CSS Client Extensions when navigating to different page settings tabs and saving
legacy Troubleshooting
Issue CSS Client Extensions are being lost when navigating to a different tab in page settings and saving changes. This can be reproduced with the following steps Steps to reproduce Start a clean bundle of Liferay DXP...
Unable to add Relationships between the Account / Portal Address Object and Custom Object
legacy Troubleshooting
Issue When trying to create a relationship between the Account or Portal Address system object and a custom object, it fails. Depending on the (wrong) setup, the user might receive the following error message in the...
When editing the code editor in the dispatch details tab, is it possible to register in JSON format?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....
Lost in format texts when copying content from Google Docs
legacy How To
Issue When trying to copy content from Google Docs, it loses the format. Environment All environments. Resolution This is an expected behavior, unfortunately. The resolution is to customize CKEditor to detect...
How to disable the Asset Publisher's auto scroll
legacy How To
Issue I would like to disable the auto scroll of Asset Publisher. Is there any setting to do this? Environment Liferay DXP 7.2 Fix Pack 15+ Liferay DXP 7.3 Service Pack 3+ Resolution You can disable the Asset...
Jenkins build fails with "Default Jenkinsfile not found"
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We updated our CI service's version after...
Jenkins build fails with "LCP.json with id "undefined" is not valid against the schema" error
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Our new build is failing in Jenkins with the...
Is there any risk in the time zone change?
legacy
Issue We want to change the time Zone from GMT+2 to GMT+3. Does this change have any impact or risk on the production environment?   Environment Liferay DXP 7.2   Resolution Our suggestion is not to change...
Unable to delete an Account entry
legacy Troubleshooting
Issue When navigating to Control Panel > Accounts, an existing Account entry cannot be deleted successfully. This issue can occur when the “Account” system object has a relationship with an inactive object. Environment DXP...
The same page is displayed with different URLs in Analytics Cloud
legacy Troubleshooting
Issue If you check the Top Pages chart in Analytics Cloud, you will see that the same page can be displayed with different URLs. Environment Liferay DXP 7.0+ Analytics Cloud Resolution Page metrics in AC are grouped...
When we enable captcha in forms, it doesn't show up
legacy Troubleshooting
Issue When we enable captcha in forms, it doesn't show up and below exception appears in the logs Caused by: java.lang.NullPointerException at...
How to delete old audit events 'audit_auditevent' table in 7.2+.
legacy Troubleshooting
Issue I want to clean up the AUDIT_AUDITEVENT table in a 7.2+ instance, because the old data is taking up too much space. However, the API made after 7.2, and the previous methods of clearing the 'audit_auditevent' ...
Restrict drag and drop for multiple images in blogs
legacy Troubleshooting
Issue Why is there no error or warning while selecting multiple images to upload via drag-and-drop functionality? If it is not uploading multiple images, then it should not select multiple images in the first...
Values added at source in web content are not working properly
legacy Troubleshooting
Issue When the string '-' or any special character is written in the source code of web content, it should display the hyphen character or expected character on the display page Current Behavior: The page is not...
Do video fragments support sites other than YouTube?
legacy How To
Issue There are 2 out-of-the-box fragments that support loading external videos: External Video Video URL Right now only a couple sites are supported, such as YouTube. When will the other sites, such as dailymotion, be...
Questions App - Questions are not in correct Highest Vote order
legacy Troubleshooting
Issue Questions are not in the correct Highest Vote order As a user of the questions app, users want to see the answers to the questions ordered according to the ranking of the questions answers.  Environment...
Asset Publisher widget configuration saves by itself
legacy
Issue The Asset Publisher widget configuration saves itself when changing the Asset Selection Environment Liferay Portal EE 6.2 Liferay DXP 7.0+ Resolution  This is the expected behavior of the Asset Publisher...
How to Show Module version in Application Manager UI
legacy Troubleshooting
Issue Application Manager does not properly show the custom module version in the Control Panel. Environment DXP 7.4 Resolution Set the following line in liferay-plugin-package.properties (replace 999 with the...
Blogs show the author instead of the last modifier
legacy Troubleshooting
Issue After modifying blog content, the portal shows the author next to the last modified date. Environment Liferay DXP 7.0 Resolution The observed behavior is a known issue which is addressed via: LPS-192045 -...
How can we set the requireSSL property?
legacy How To
Issue How can we enable the requireSSL attribute in Liferay? Environment Liferay DXP 7.0+ Resolution You can set that in your JDBC properties:...
Permission to add/edit Language Keys
legacy How To
Issue Can I give permission to a regular role, so it has the right to add/edit Language keys? Under the "Language Override" permissions, there is no option to do this. Environment DXP 7.1+ Resolution Portal: Manage...
Configured favicon is not appearing in PDF viewer
legacy Troubleshooting
Issue Despite setting a specific favicon in the Page settings, when a PDF document is uploaded via Documents and Multimedia and subsequently utilized within a Web Content article, the PDF viewer displays the...
What should be done when answers to the security questions are forgotten?
legacy How To
Issue My users keep forgetting their answers to the security questions is there a way to disable this? Also is there an alternative to the forgot password option? Environment DXP 7.4 Resolution Liferay already sends a...
User Creation and Migration with Limited Attributes and Information
legacy
Issue When migrating existing users from an old system to Liferay, there are user requirements posed by Liferay (screen name, email address, first name, and last name). Old systems may not have all the information...
Getting key value instead of name value in the mail
legacy Troubleshooting
Issue Enable the email functionality in the object. After submitting the form, in the mail, getting the key value instead of the name value of the picklist.  Steps to reproduce: 1. Start Liferay DXP 7.4  2....
JSONWS API /journal.journalarticle/search return duplicate articles
legacy Troubleshooting
Issue Reproduction Steps: 1. Startup Liferay 7.3 DXP-1 2. Navigate to Content & Data > Web Content 3. Click [+] to add new article 4. Set title to: test 5. Click flag icon to modify translation for fr-FR 6. Set title to:...
When creating a publication it generates many records
legacy
Issue When creating a publication it is generating many records, even when there is only one change. Is it an expected behavior of the portal? Environment Liferay DXP 7.4 Resolution This would be an expected...
Using a Display Page Template for a Blog that has its own scope (page scope)
legacy
Issue We have created a normal content page and we have added a blog widget to the page. That blog widget has its own scope. So any blog posts/content that has been created is stored in that scope. However, when a user...
Pressing tab skips the contents of the Navigation Menu
legacy
Issue I would like to switch between interactive objects in a Liferay Page, using the Tab button. However, User-created pages in the navigation menu are skipped when pressing the Tab button. Environment DXP 7.3, DXP 7.4...
ArticleFriendlyURLException thrown when importing a site template lar file
legacy Troubleshooting
Issue Encounter exceptions as below when importing a site template lar file: 2023-06-06 07:30:23.629 ERROR [liferay/background_task-2][LoggerExportImportLifecycleListener:399] Staged model {class:...
Instance settings not being respected when setting an upload limit in Forms
legacy Troubleshooting
Issue When setting a value above the default (5) for the allowed upload limit for a guest user in the instance settings, my form is not accepting more than 5 submissions In order for this behavior to be achieved, I...
Custom CSS on a page
legacy How To
Issue How to add the custom CSS on a page Environment Liferay DXP 7.4 Resolution CSS editor is where users are able to add custom CSS code to the Page.  To add the custom CSS, the following steps can be taken:...