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How to grant access to Analytics Cloud members for members of a Liferay internal portal?
legacy How To
Issue Could you please guide me how to grant access to Analytics Cloud for internal members of our Liferay portal? Environment Analytics Cloud Resolution Generally speaking, the new users have to log in to...
Multiple Performance Issues Identified via Lighthouse, Google Insights and Web Audit Tools
legacy How To
Issue How do I increase site performance with Lighthouse, Google Insights and Web Audit Tools? Environment Quarterly Releases DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3 DXP 7.4 Resolution Firstly, please note that Liferay does...
How can you ensure that users from User Groups are properly imported when using LDAP Active Directory with Liferay?
legacy Troubleshooting
Issue Ensuring that User-Groups users are properly imported when using LDAP Active Directory with Liferay. Environment Liferay DXP 7.4 Resolution To ensure proper user imports and updates, the User Group...
Warning in logs: "No theme found for specified theme id" after uninstalling a theme
legacy Troubleshooting
Issue After migrating, the following warning appears in the logs: 2025-05-19 08:51:53,593 WARN [ajp-nio-10.10.13.111-8009-exec-83][ThemeLocalServiceImpl:220] No theme found for specified theme id...
Error in Logs When Accessing "OAuth 2 Administration" in Control Panel
legacy Troubleshooting
Issue When clicking on the "OAuth 2 Administration" option in the Control Panel, the following error is logged, and the UI displays an unresolved Velocity variable (${processor.processMax()}): Unable to execute...
Error Code 403 Forbidden: Timeout Issues when uploading/downloading Large Files to S3
legacy Troubleshooting
Issue Experiencing timeout and permission issues when uploading/downloading large files (in GBs) using Liferay's simple file system. ERROR [http-nio-0.0.0.0-8080-exec-41][PortletServlet:109] Unable to process...
Workflows are missing from Applications → Process Builder
legacy Troubleshooting
Issue Some workflows are missing from Applications → Process Builder. I have publications enabled in my environment, and I have edited workflows from withing the publications. Environment Quarterly Releases...
Document Checkin and Cancel Checkout fails when using Office 365
legacy Troubleshooting
Issue When I try to check a document in or cancel checkout, it always fails on the first attempt. I see these errors in the logs  com.liferay.portal.kernel.log.LogSanitizerException:...
Configuring the "Module Definition Timeout"
legacy How To
Issue We needed to programmatically configure the "Module Definition Timeout (seconds)" setting found under System Settings > Infrastructure > JavaScript Loader in the Liferay UI. Specifically, we were looking for a...
After changing image file extension it is no longer visible for selection within a fragment
legacy Troubleshooting
Issue Our team recently noticed that they can't use PNG files anymore and can reproduce it by: Upload PNG file to Documents and Media library (please note that after page refresh Liferay does not show an image preview)...
Sites/Groups Not Searchable in Out-of-the-Box Liferay
legacy
Issue We do not see sites as an option while selecting different asset types in the Type Facet portlet as well as in Blueprint configuration. However, we can see in the Liferay source code that SiteAssetRendererFactory...
Welcome to Liferay converted to a random paragraph when using non-US English language
legacy
Issue When using English (United Kingdom), English (Australia), or English (Canada) as the default language in Liferay DXP page, the default page displays a placeholder message instead of the expected "Welcome to...
Users are redirected to the Document Library home folder after interacting with a document
legacy Troubleshooting
Issue After interacting with a document in a sub-folder withing the Document Library, users are redirected back to the Document Library's home folder. Environment Quarterly Releases Resolution This issue has been...
Error uploading file: ClassCastException: class com.liferay.portal.repository.liferayrepository.model.LiferayFileEntry cannot be cast to class com.liferay.portal.kernel.model.BaseModel
legacy Troubleshooting
Issue I get an error like this in the logs when uploading a file: Caused by: java.lang.ClassCastException: class com.liferay.portal.repository.liferayrepository.model.LiferayFileEntry cannot be cast to class...
Changes to Site Templates are not propagated to pages
legacy Troubleshooting
Issue Changes made to a site template are not propagated to the pages that use the template. We can see the next error in the server log: [LayoutSetPrototypeMergeBackgroundTaskExecutor:219] Merge fail count...
Is there a way to customize URLs by Web Content Structures?
legacy How To
Issue We would like to know if there is a way to customize URLs by web content structure for SEO purposes. Currently, friendly URLs for web content use the /w/ separator, which can be customized since 2024.Q2. See...
learn-resources.liferay.com:443: Connection reset lines appearing in logs
legacy Troubleshooting
Issue The following warnings have been appearing in the Liferay logs and need to be removed: INFO [http-nio-8080-exec-2][RetryExec:97] I/O exception (java.net.SocketException) caught when processing request to...
Form Rules Only Apply on Preview
legacy Troubleshooting
Issue Form rules don't work when the form is placed on a page, but they do work correctly when previewing the form. Environment DXP 2024.Q4, 2025.Q1 Resolution This issue can happen when publishing a form without...
CVE-2025-2565
legacy Troubleshooting
Issue We would like to know if we are affected by CVE-2025-2565.  Environment DXP 7.4, Quarterly Release, 2023.Q4, 2023.Q4, 2024.Q1, 2024.Q2 Resolution Review Liferay's documentation for 2025-2565 to see if your current...
Unable to get session state in 7.4 with call that worked in 7.2
legacy How To
Issue When trying to use Liferay.Session to get the session state I get a null value (utilizing specifically javascript and call Liferay.Session.get("sessionState") and the below error. This worked in 7.2, but does not...