Canceling a Shipment

If a buyer cancels an order before it is shipped, the seller may cancel the shipment in Liferay Commerce. Note that cancelling a shipment does not close an order. Managing an order’s status is done on the Orders menu in the Control Panel.

To cancel a shipment:

1. Navigate to the Control Panel → Commerce → Shipments.

2. Click the 3-dot icon next to the shipment to be canceled (for example, 42498).

   

3. Click Delete.

4. Click OK in the confirmation window.

The shipment has been canceled.

Canceling a shipment changes the status in the Transmitted tab in the Orders menu.

Note that if a new shipment is created from the same order, a new shipment number is generated (for example, 42888).

Related Topics

• Introduction to Shipments
• Processing an Order
• Creating a Shipment
• Orders Menu Reference Guide
• Order Information