Liferay Cloud Support
Liferay is committed to providing excellent service and customer experience. Liferay Cloud customers have several means to contact support, including opening a Support ticket or calling the appropriate region’s Support office.
Subscribe to the Liferay Cloud Status page for real-time updates on the platform’s status, including its various services, the console, and API. You can subscribe to updates via email, text message, Slack message, or webhook notifications.
Opening a Support Ticket
If you need help with issues you are experiencing as a Liferay Cloud customer, you can always open a ticket for Liferay Cloud Support’s assistance. Follow these steps to create a ticket at the Liferay Help Center:
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From the Liferay Cloud console, click the
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icon at the top-right corner of the screen, and click Contact Support. This link redirects to the Help Center website’s ticket creation page. -
Log in with your liferay.com account credentials if you are not already.
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Fill in any relevant information for your issue into all of the fields on the page, and then submit the request.
When submitting a ticket, please provide this information:
- The build images currently in use
- The behavior or question you are facing
- Steps to reproduce the issue
- A description of both the actual behavior and the expected behavior
The ticket is created once you submit the form. When a Support team member responds to your ticket, you’ll receive an email notification. You can continue to respond via the Help Center Requests page, or by responding to the email.