Support Access is an optional setting that expedites troubleshooting by giving Liferay engineers direct access to a DXP Cloud project environment. DXP Cloud administrators can enable or disable Support Access for individual project environments.
When Support Access is enabled, Liferay Support engineers have read access to the following information:
Control Panel settings
The region where the DXP Cloud services are hosted
Team members and their associated roles
Support Access does not allow Liferay Support engineers to deploy assets or perform write actions in your project.
Changing the Support Access Setting¶
Support Access is enabled by default in each environment, but administrators can disable it at any time.
Follow these steps to change the Support Access setting:
Navigate to Settings → Support Access.
Set the toggle switch to your desired setting (Enabled or Disabled).
Monitoring Changes to Support Access¶
Any change to Support Access registers a new activity that lists who made that change and when. These activities appear in Activities → General.
DXP Cloud also sends an email to all team members when the Support Access setting changes.