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Troubleshooting

Liferay Cloud Platform Status

The Liferay Cloud Platform is comprised of multiple systems. Users can view the status of Liferay Cloud Platform systems, incident history, and planned maintenance windows via the Liferay Cloud Platform status page.

Access the Status Page via the Liferay Cloud Console

Users can access the Liferay Cloud Platform status page via the Liferay Cloud console:

  1. Click on the Help icon at the top right of the console page.

  2. Click on Uptime status.

Figure 1: Click Uptime status to view the Liferay Cloud Platform Status page.

View the Status of Cloud Platform Systems

The Liferay Cloud Platform status page lists the current status of the following systems:

  • Infrastructure Services
  • Database Services
  • Storage Services
  • Monitoring and Logging Services
  • Networking Services
  • Liferay Cloud Console
  • Liferay Cloud API

Figure 2: View the current status of Liferay Cloud Platform systems.

View Incident History and Scheduled Maintenance Windows

Users can view past incidents and scheduled maintenance windows from the Liferay Cloud Platform status page.

Scroll down the Liferay Cloud Platform status page to see recent incidents.

Click Incident History at the bottom of the page to see extended records.

Figure 3: View past incidents and planned maintenance windows.

Subscribe to Updates

Users can Subscribe to Updates to receive real-time notifications of any platform status changes.

Click on Subscribe to Updates, and select the method of notification that is most convenient for you.

Figure 4: Subscribe to receive updates regarding the status of the Liferay Cloud Platform.

Capability:
Cloud
Deployment Approach:
Liferay PaaS
Liferay SaaS
Feature:
Cloud Platform Administration