Documentation

Multi-Factor Authentication

Multi-factor authentication (MFA) is required for all Analytics Cloud users. This additional layer of security helps to protect users from cyberattacks such as phishing and man-in-the-middle (MITM) attacks.

Setting up Multi-Factor Authentication

  1. Login to analytics.liferay.com with your liferay.com account email address.

    Log into Liferay with your user account.

  2. Choose from one of the five MFA options. For example, select SMS Authentication to receive a code by text message.

    Choose your MFA option.

    Note, if you choose to change to a different authentication type after setup, please contact support.

  3. Click the Send Code button and wait to receive your code. Note, you may need to check your spam folder if using the Email Authentication option.

    Select a authentication option and click send code.

  4. Input the verification code and click the Verify button. Click the Re-send code button if you fail to receive the verification code.

    Input and verify received code.

  5. Check the box if you choose to prevent MFA from expiring for the next 30 days.

    Check the box if you want the MFA to not expire for 30 days.

  6. Click Finish to complete the authentication process.

    Click the Finish button to finish the process.

  7. Upon authentication, you are directed to the Analytics Cloud start page. From here, you can access your workspace.

Help with MFA

Secure login is a critical feature to protect our users and customer data. If you encounter an issue with MFA, we’re here to help.

Contact support through help.liferay.com or email us at analytics-cloud@liferay.com